BooksMart Return Policy
You’re eligible for a full refund of the purchase price, including shipping costs, if your book hasn’t arrived as of the Estimated Delivery Date, up until 30 days past. If the BooksMart provides tracking information indicating the book has arrived, the refund request is void. A refund request for the reason ‘item did not arrive’ will automatically complete 7 days after the refund request is initiated through your Abc Books account.
In cases where the book is returned to the BooksMart for any of the following reasons, the refund includes the book price only: incomplete address, unclaimed, returned to sender, or similar.
The majority of our team is happy to accept returns if you’ve changed your mind about a book. We recommend contacting the BooksMart directly before initiating these returns, as otherwise the return may be cancelled.
If you are dissatisfied with your purchase for any reason but still wish to keep the book, you can negotiate a partial refund with the BooksMart for an amount that is agreeable to both parties. Partial refunds can be issued on the book price, the shipping amount, or both. Please note that while you may request a partial refund, the BooksMart is not obligated to provide one and, depending on your reason for the request, they may prefer that you return the book for a full refund instead.
Return shipping is calculated as equal to original shipping cost and when refundable, is added to the refund upon return receipt of the book by the seller. Return shipping labels are not provided.
Your refund will be processed to your credit card once the BooksMart receives the book back. We recommend that you use a trackable method of shipment; if the book doesn’t arrive and tracking isn’t provided, the refund will be cancelled.
Once a return/refund request has been cancelled, you cannot submit another return/refund request.